PRIVACY POLICY - BOOK A BOAT D.O.O.

I) GENERAL INFORMATION

This Privacy Policy ("Policy") describes how BOOK A BOAT DOO, registered in the Central Register of Business Entities of Montenegro ("CRPS"), through decision of the CRPS 5 - 1242138/001, dated 11/07/2024, with registered office at 15 Maršala Tita Str., Bar, Montenegro, registration number 51242138, TIN/registration number 03674576 ("Company", "we","us", or "our") collects, uses, and protects your personal information when you use our digital platform"BookABoat" ("Platform") accessible at https://book-a-boat.com/.

We are committed to protecting your privacy and ensuring the security of your personal data. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform, register for an account, make bookings, or interact with our services.

If you have any questions about this Privacy Policy, please contact us at: bookaboatoffice@gmail.com or call us at +382 69903482.

II) INFORMATION WE COLLECT

Personal Information You Provide

When you register for an account, make bookings, or interact with our Platform, we may collect the following personal information:

• Full name and contact information (email address, phone number)
• Date of birth and nationality
• Passport or identification document information
• Billing and payment information
• Travel preferences and special requirements
• Communication preferences
• User-generated content (reviews, feedback, messages)

Information We Collect Automatically

When you visit our Platform, we automatically collect certain information about your device and usage:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Cookies and similar tracking technologies

III) HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide and maintain our Platform and services
• To process and fulfill your bookings and reservations
• To communicate with you about your account and bookings
• To send you important updates, notifications, and marketing communications (with your consent)
• To improve our Platform and develop new features
• To ensure the security and integrity of our Platform
• To comply with legal obligations and enforce our terms
• To provide customer support and respond to inquiries
• To analyze usage patterns and optimize user experience

IV) LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when you make bookings or use our services
• Legitimate Interest: To improve our services, ensure security, and provide customer support
• Consent: For marketing communications and certain optional features
• Legal Obligation: To comply with applicable laws and regulations

V) INFORMATION SHARING AND DISCLOSURE

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Platform, processing payments, and providing customer support
• Boat Operators and Captains: With boat operators and captains to fulfill your bookings and ensure safe travel
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect the safety and security of our users and the public

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

VI) DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing systems
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

VII) COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our Platform. These technologies help us:

• Remember your preferences and settings
• Analyze how you use our Platform
• Provide personalized content and advertisements
• Ensure the security and functionality of our Platform

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Platform.

VIII) YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the contact information provided in this Policy.

IX) DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Protect against fraud and abuse

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

X) INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

XI) CHILDREN'S PRIVACY

Our Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

XII) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Policy on our Platform
• Sending you an email notification
• Displaying a prominent notice on our Platform

Your continued use of our Platform after any changes indicates your acceptance of the updated Privacy Policy.

XIII) CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

XIV) EFFECTIVE DATE

This Privacy Policy is effective as of the date of publication on our Platform. We encourage you to review this Policy periodically to stay informed about how we protect your information.